Privacy Policy
This policy explains what HeadovrHill collects when you visit headovrhill.com, shop, book a trip, or contact us, why we collect it, and who we share it with. We don't sell your personal information.
What We Collect
- When you order: your name, email address, shipping address, phone number if you give it, what you bought, and what you paid. PayPal (or Afterpay, if you choose it) handles your payment. We never see or store your card number.
- When you book a trip: the details you give us for each traveler (name, email, phone) and your payment schedule.
- When you sign in: your email address. We sign you in with a one-time link, so we never store a password for you.
- When you join our email list: your email address and when and how you said yes. We send a confirmation link first, and every email has an unsubscribe link.
- When you contact us: your name, email, order number if you give it, and your message.
- When you leave a review: your review and your name, which we show as your first name and last initial.
- When you browse: your bag is saved in your browser so it's there when you come back. Our hosting provider records technical details such as your IP address and browser to keep the site secure and working.
Cookies and Pixels
Essential, always on: a sign-in cookie while you're signed in, your bag and your cookie choice saved in your browser, and Cloudflare's security cookies. The site needs these to work.
Advertising, only if you choose Accept: the Meta (Facebook and Instagram) and TikTok pixels. They measure visits and actions on the site, such as viewing a product, adding to your bag, starting checkout, and buying, so we can see which of our ads work and show them to people likely to be interested. When you place an order after choosing Accept, we also send that purchase to Meta and TikTok from our server, with your email address and phone number scrambled (hashed) so they can match it to an account without seeing them.
If you choose Essentials only, none of the advertising tools load and nothing is sent to Meta or TikTok. You can change your choice any time with Cookie choices at the bottom of every page.
How We Use It
- To take and ship orders, deliver guides, and manage trip bookings, including reminders when a balance is due.
- To send order, shipping, and booking emails, and our marketing emails if you joined the list.
- To answer your messages.
- To prevent fraud and keep the site secure.
- To measure and improve our ads, only if you chose Accept.
- To meet tax, accounting, and legal requirements.
Who We Share It With
Only what each one needs to do its job:
- PayPal and Afterpay, to take payments.
- Our print vendor, which prints and ships our printed tees: your name, shipping address, and email for those orders.
- Microsoft 365, which sends our emails.
- Cloudflare, which hosts and protects the site and stores our files.
- Meta and TikTok, only if you chose Accept, as described above.
- Authorities, when the law requires it.
How Long We Keep It
- Orders and payments: as long as tax and accounting rules require, usually seven years.
- Email list: until you unsubscribe. We keep a record of when you said yes and when you unsubscribed.
- Your account: until you ask us to delete it.
- Backups: 30 days.
Your Choices
- Unsubscribe from marketing emails with the link in any of them.
- Change your cookie choice any time with Cookie choices at the bottom of every page.
- Ask us for a copy of your information, or to correct or delete it, by emailing info@headovrhill.com. We answer within 30 days. We keep what the law requires us to keep, such as order records.
Depending on where you live, you may have other privacy rights. We honor these requests wherever you live.
Children
The site isn't meant for children under 13, and we don't knowingly collect their information. Trips are for travelers 21 and older.
Where It's Kept
In the United States.
Changes
When this policy changes, we post the new version here.
Contact
Questions about your privacy: info@headovrhill.com.